Delete your TRKHub account

During the seven days

Signing in again does not cancel the closure request. Your existing access continues according to your subscription or trial until processing begins. New subscription purchases and plan changes are unavailable while closure is scheduled.

A subscription renewal due during these seven days can still be charged. To stop renewal earlier, use Google Play subscriptions. Closing an account does not issue a refund. This applies to both monthly and annual subscriptions.

Once processing begins, the request cannot be undone. TRKHub confirms that future subscription payments have stopped before deleting account data. If a step cannot be completed, the request remains in processing; the app shows completion only after cancellation and deletion have finished.

If you cannot use the app

You can request deletion without reinstalling TRKHub. Use this support path if you no longer have the app, cannot sign in, or the in-app closure service is unavailable.

What to include

1. Email from the address you use to sign in to TRKHub, where possible.
2. Say that you want your TRKHub account and associated cloud data deleted.
3. Include your company name so we can locate the correct account. If you cannot access your sign-in email, explain that in your request and we will discuss another ownership check.

Do not send your password, payment card details, CDL, passport or other identity-document scans. We will not ask for your Google password.

Support verifies ownership, confirms the scope of deletion and provides the scheduled date and how to withdraw the request before processing. Sending an email alone does not confirm that closure has been scheduled or that billing has stopped. We reply if further information is needed.

What is removed

The request covers your TRKHub sign-in account and associated cloud company, equipment, driver, certification, document, bill, preference and uploaded-file data. Cloud deletion is permanent. Export important paperwork before requesting it.

TRKHub retains a minimal closure confirmation record and an opaque purchase association to confirm deletion and stop later billing events from restoring a closed account. After completion, these records exclude your name, email and company content. Google controls its own Play transaction records. Limited records may also be retained where required for legal obligations, disputes or security; contact support for information about your request.

Encrypted disaster-recovery copies normally expire after 30 days. The last verified copy may be retained longer if a replacement backup fails. These restricted copies do not reactivate closed accounts; restored services remain isolated until completed deletion requests have been reconciled.

Data on your devices

When an installation can confirm that your account closure is complete, TRKHub clears the matching local account records, cached documents and app reminders. An offline device cannot receive this confirmation or be erased remotely. If a device cannot confirm the closure, remove its app data yourself.

To clear a device directly, open More → Settings & help → Data & privacy → Start over and confirm the reset, or uninstall the app. Local reset cannot be undone and does not itself schedule account closure or cancel billing. Exports, files saved outside the app and copies sent to other people must be handled separately.

If you used only a local test build and never signed in, there may be no cloud account to delete. The local reset or uninstall removes that device's app data. You can still contact support if unsure.

Read the Privacy Policy and Terms for more information.