Talk to a person
One address, and a person reads everything that comes in.
There is no form here and no ticket queue. Write to us directly — a person reads every message.
What to write
Write to get on the Android build, to ask whether TRKHub fits the way you run, or to report something that is wrong. Tell us how many power units, interstate or intrastate, for-hire or private, and what has bitten you before. We would rather hear that you run six trucks intrastate in Texas than hear nothing.
If a date looks wrong, name the item — the medical card, the 2290, the MCS-150 — and the date you believe is correct. With a bug, your Android version and what you expected to see instead.
Write in English, Arabic, Spanish, Russian or Persian. The app reads all five and so do we.
What we can and cannot do
What we can do
Explain what a requirement is, why it is on your list, how the app got a date, and fix the app when it is wrong.
What we cannot do
File anything with FMCSA, USDOT, the IRS or any state, or give legal or tax advice. For filing, hire a compliance service. For advice, ask your attorney or your accountant.
Questions carriers ask first
Does TRKHub file anything for me?
No. It remembers, organizes and warns. Every filing — the MCS-150 update, UCR, Form 2290, an IRP renewal — you still make yourself, with the agency. The app tells you what each one is, how to do it and where.
Where is my data?
The current Android release connects your company to your Google sign-in account. Your phone keeps a local copy; supported records and uploaded files are synchronized with your account. Check Cloud backup for completed uploads before relying on a restore. Structured backup excludes identity fields such as VIN and CDL numbers, and a file that never finished uploading cannot be restored. See the Privacy Policy for the exact scope. Older local-only test builds had no cloud copy.
How does it know when my MCS-150 is due?
From your USDOT number and the federal record. Federal rule sets the month by the number's last digit and the year by whether the next-to-last digit is odd or even, so the schedule can be computed rather than guessed — which is why the app can fill it in the moment you type the number. It then checks that schedule against the last MCS-150 filing shown in the public census, including the rule that an update within the preceding twelve months can satisfy a scheduled biennial update (FMCSA guidance). The reminder is an estimate from those records, not a declaration that your USDOT number or company has expired. Check it against your own filing confirmation. Changes to company information can require an earlier update.
Why do my reminders skip weekends?
Because a reminder you cannot act on is not a reminder. TRKHub counts working days: ten down to the deadline and five after it. It counts Monday to Friday; federal and state holidays are not counted yet, so a count can still include a day the office is closed. Local-only builds send no reminder emails. A version offering email reminders identifies whether the service is connected; check that status and your verified contact address before relying on email delivery.
I only run inside my state. Why is my list shorter?
Because it should be. Operating authority exists for carriers who haul other people's freight for money, and UCR for carriers in interstate commerce. Apportioned IRP plates and an IFTA license are for running in two or more jurisdictions — which is usually, but not always, the same carriers: a drayage carrier hauling import freight inside one state is in interstate commerce and still plates and fuels at home. Answer the questions in Company setup, then check those two against how you actually run.
How do I send my paperwork to a dispatcher?
Open Send documents in More. Choose what goes, then send or print. It builds one PDF with an index and a page per document, then opens your phone’s own email app with everything attached — you type the address and press send. Share and print are there too.
How do I delete everything?
More → Settings & help → Data & privacy → Start over clears records, scans and settings on that phone after confirmation. Uninstalling also removes the app's device storage. For a connected account, open More → Your subscription → Close Account. After the server accepts your request, subscription cancellation and permanent account deletion are scheduled after seven days. A renewal during that wait can still be charged. You can withdraw the request before processing begins, or cancel renewal earlier in Google Play. See account closure details, including the support path if you cannot use the app. Local reset and uninstall do not cancel billing or schedule account closure.
What does it cost?
Where Google Play subscriptions are offered, Your subscription shows retained record counts, included quantities, the full localized price and monthly or annual billing period. USD reference pricing starts at $5 monthly for one truck, one trailer and three drivers; extra trucks are $2, trailers $1 and drivers $0.50 monthly. Inactive records still count. The annual reference charge is eleven times the monthly total, paid once per year. Exact amounts must be available from Google Play before checkout is enabled. The app's 30-day evaluation does not automatically convert to a subscription. Buying during the evaluation starts the paid plan immediately after confirmation. See subscription terms.