Terms

1. What TRKHub is

TRKHub is a mobile application that records the compliance obligations of a motor carrier, keeps the dates attached to them, stores the documents you attach, and reminds you before those dates pass. It is an organizational tool.

The current Android release uses Google sign-in to associate your company records, supported cloud backups and subscription with your account. TRKHub covers the obligations listed in the app, not every obligation that could apply to an operation. Anything your state, commodity or customers add remains yours to add and track.

2. What TRKHub is not

• It is not a filing service. It never submits an MCS-150, a UCR registration, a Form 2290, an IRP application or anything else to any agency for you.
• It is not affiliated with, endorsed by, or connected to the Federal Motor Carrier Safety Administration, the US Department of Transportation, the Internal Revenue Service, or any state agency.
• It does not give legal, tax or regulatory advice, and the explanations it shows are general information, not advice about your particular operation.
• Its readiness indicator is built from what you entered. It is not a CSA score, not a safety rating, and not any official measure.

3. Accuracy, and where the limits are

Regulations change, and they vary by state, by weight, by commodity and by how you operate. We take care that what TRKHub says is correct at the time it is written, and we tell you where a rule varies rather than inventing a single answer. Even so, the official source is the authority — always confirm with FMCSA, the IRS, or your base state before you act. Carrier details shown by the USDOT lookup come from a public federal dataset that we do not control and cannot correct.

Where the app counts in working days, it counts Monday to Friday and skips weekends. Federal and state holidays are not counted yet, so a count can include a day the office you need is closed. Treat the number as working days on the calendar, not as a promise that somebody is at the desk.

4. Your data and your responsibility

Your records start on your device. Cloud-enabled accounts can back up supported records and attached files; only completed backups can be restored. Keep independent copies of important paperwork and check the backup status before replacing or resetting a phone. See the Privacy Policy for the fields and files processed by each feature.

Provide information you are authorized to use, including driver records. Readiness scores describe the records entered into TRKHub and do not certify legal compliance. To request account and cloud-data deletion, open More → Your subscription → Close Account or follow these instructions if you cannot access the app. Account closure includes subscription cancellation after a seven-day wait. Local reset only removes data from that device.

5. Plans, evaluation and subscriptions

Availability: only offers available in Your subscription and Google Play can be purchased. A build or region where billing is unavailable cannot start a purchase. Installing a test build does not create a subscription.

Evaluation: the app's 30-day evaluation does not collect a payment method or automatically convert to a paid subscription. Continuing with paid access requires an explicit purchase. If you buy during the evaluation, the selected paid subscription begins when Google Play confirms the purchase; unused app evaluation days are not a promise of a later first charge.

Price and renewal: Your subscription and Google Play checkout show the available benefits, complete localized price and billing period. Monthly subscriptions renew monthly and annual subscriptions renew annually until canceled. An annual plan is charged as the full annual amount, not in monthly installments. The store displays applicable taxes and final payment terms. No purchase is completed merely by viewing a plan or adding a truck, trailer or driver.

How the price is calculated: the approved USD reference price for one company starts at $5 per month, including one truck, one trailer and three drivers. Each additional truck adds $2 per month, each additional trailer $1, and each additional driver $0.50. Each type is counted separately; unused included quantities do not transfer to another type. The annual reference charge is eleven times the monthly total, paid in one yearly payment. These reference amounts are not a claim that a particular Google Play offer is currently available in your country.

Records that count: all truck, trailer and driver records you retain in the company count, including inactive records. Marking a record inactive does not reduce the calculated amount. You can have more drivers than trucks. There is no fixed commercial bill ceiling. If the exact required subscription amount or billing period is not available from Google Play, checkout stays unavailable while that amount is reviewed. We do not silently round the amount or substitute a different payment method.

Capacity and changes: changing the mix of retained records within your purchased capacity does not require a new subscription. Additional paid capacity requires your explicit upgrade and payment verification. A lower subscription amount requires an explicit change that takes effect at renewal; changing or removing records does not automatically change the amount of an existing subscription. Records are not deleted when a lower allowance takes effect; additions and editing may be restricted.

Storage: the current cloud allowance is 100 MiB per company, with a 10 MiB maximum per file. Additional record capacity does not increase storage automatically. Features shown as unavailable or not connected are not included as working subscription benefits.

Manage or cancel: open Manage subscription in Your subscription, or visit Google Play subscriptions. Cancel before the next renewal to stop future charges. Access normally continues until the end of the paid period; store rules and applicable rights may allow other cancellation or refund outcomes. Uninstalling, signing out or resetting the phone does not cancel Play billing.

Close Account: after the server accepts your confirmed request, TRKHub schedules closure seven days later and shows the date in the app. After that waiting period, it cancels future Google Play subscription payments and permanently deletes the account and associated cloud data. A renewal during the wait can still be charged; use Google Play to cancel renewal earlier if needed. Closing your account does not issue a refund, whether your subscription is monthly or annual.

You can choose Keep my account before processing begins. Signing in again does not withdraw the request. New purchases and plan changes are unavailable while closure is scheduled. Once processing begins, closure cannot be undone. The app confirms completion only after cancellation and deletion finish; a failed step remains pending for further processing. When a device can confirm completion, TRKHub clears its matching local records, cached files and reminders. Offline devices cannot be erased remotely, and exports or copies outside the app are not removed. See account closure details for the support path and information about retained records.

Restore and access: Restore purchases checks existing purchases for the signed-in account; it does not buy a new subscription. A pending purchase does not grant paid access until verified. Google Play and the verified subscription status determine grace periods, payment holds and expiry. After access ends, existing local records remain readable and exportable; editing and new additions can be restricted. This does not preserve records you have requested to delete through Close Account. Cloud retention notices are separate from billing and are described in the Privacy Policy.

Refunds and changes: request a Google Play purchase refund through Google's purchase help or contact support@trkhub.app for assistance identifying the transaction. Eligibility follows store rules and applicable law. Future price or plan changes are disclosed through the applicable store process; editing your fleet does not authorize a new charge or automatic subscription change.

6. Acceptable use

Use TRKHub for your own carrier operations. Do not attempt to break into it, resell it as your own product, or use it to store anything unlawful. We may end access that does any of these.

7. No warranty

TRKHub is provided "as is". We do not warrant that it will be uninterrupted or error-free, or that a reminder will always be delivered — a reminder depends on your phone's own scheduler, its power settings and its permissions, all of which are outside our control. A reminder that does not arrive does not move your deadline.

8. Limitation of liability

To the fullest extent permitted by law, TRKHub is not liable for any fine, penalty, revocation, out-of-service order, lost load, lost revenue, or other loss arising from a missed deadline, an incorrect date, or any use of the app. Where liability cannot be excluded, it is limited to the amount you paid for TRKHub in the twelve months before the claim.

9. Changes to these terms

We may update these terms; the date above will change and material changes will be announced in the app. Continuing to use TRKHub after a change means you accept it.

10. Contact

Questions about these terms: write to us, or email support@trkhub.app.